SSUSA Job #221: DesktopSupport Specialist

Job Description

Our financial client is looking for an experienced Desktop support specialist with some server skills.

Monitoring open ticket queues to ensure that all calls are updated and/or assigned until resolution.

Perform and be able to identify and remediate all hardware and workstation issues as well as escalating printer repairs.

Understand the Tape back Up Process and change daily network backup tapes using TMS (tape management and Arc Serve.

Liaise with 3rd level support engineers for a better understanding on how the client maintains upgrades and internal - Server, Network, Router and Workstation configuration.

Building workstations via an unattended “windows build process”.

Installing and configuring appropriate software and drivers to be ensure proper workstation build before implementation.

Performing all levels of MAC (move add or changes) requests.

Installation and configuration of network and local printers.

As well as new peripherals and components. I.E. – Blackberry, Palm Pilot, PC memory, drivers, local software, etc.

SKILLS

Well versed in the Microsoft suite of applications Advanced knowledge in both Windows XP and Windows 7 operating systems. 4+ years experience using Active Directory.

Experience with DHCP 4+ years of 2nd level user/desktop support.

Experienced dealing with a high volume of calls and problems reported by customers, Sr. managers, and executive management.

Must work well with others, be customer focused a team player and have excellent communication skills.

You must be a big picture thinker, always looking to improve existing Customer Service Center processes and provide relevant solutions.

Must understand all aspects of using “remote desk-top” Understand and modify folder security settings

Must have familiarity with Citrix and the way user’s access applications via from home.

Experiance using and troubleshooting Blackberry support issues.

Basic understanding of Windows Server 2003/2008, DHCP Server, DNS Sever, Editing the Windows Registry, Nortel VPN Client and SMS.

SEND YOUR RESUME TO EARL@SSUSA.COM OR APPLY BY CLICKING ON THE BUTTON BELOW

Job Location
Wall Street Area

Position Type
Permanent

Salary Range
TBD