SSUSA Job #220: Network Operator

Job Description

This role requires a seasoned Network Operator who will be a member of a network operations team that provides 24/7 monitoring, support & escalation for the company's global back-office, production, trading & broking service infrastructure. Principal

Responsibilities & Accountabilities

• Provide reliable and quality, Network Operations desk support in an electronic, financial services, 24X7 production environment.

• Handle trouble calls as the first point of contact; used as a hub to escalate & communicate to other technical groups/management.

• Record and track problem events and follow up to ensure resolution and/or escalate to Level 2 as necessary.

• Be a self starter with superior interpersonal skills required to interface with management, technical, financial and operator personnel.

• Have prior Network Operations or related Computer Operations experience. Principal Responsibilities & Accountabilities

• Provide reliable and quality, Network Operations desk support in an electronic, financial services, 24X7 production environment.

• Handle trouble calls as the first point of contact; used as a hub to escalate & communicate to other technical groups/management.

• Record and track problem events and follow up to ensure resolution and/or escalate to Level 2 as necessary.

• Be a self starter with superior interpersonal skills required to interface with management, technical, financial and operator personnel.

• Have prior Network Operations or related Computer Operations experience. Competencies

• Must be able to: Follow routine checklist of tasks per shift (Many tasks to complete daily/weekly/monthly/quarterly/annually).Review log files, encapsulate (tar, gzip and transport (ftp) Run jobs, confirm completion, reporting; printing tasks triggered by jobs Work unsupervised and work well in a team. Provide status updates to management and turnover reporting to other shifts & departments. Write incidents reports & keep a timeline of events during outage periods. Follow procedures; provide updates; ask questions; take action; follow up on missing; incomplete or unresolved issues.

• Must be: Organized with the ability to multitask. Punctual when reporting for shifts; above average attendance is critical. Able to work/cover other shifts during holidays; staffing shortages; emergency cases. Reasonably flexible with schedule, work nights, weekends and holidays

• Communicate clearly and concisely in a logical, organized fashion, verbally and in writing with co-workers, superiors, and corporate users.

• Prior alert escalation experience, including paging; conferencing; e-mails; cell/home calling. Professional/Technical Skills

• Experience using HP Openview (NNM & Operations), Big Brother, Netcool or similar event monitoring tools.

• Experience using Help Desk/Trouble-Ticket software, such as HPOV ServiceDesk or Remedy.

• Working knowledge of the Solaris OS, including basic navigation and commands.

• Working knowledge of Windows Operating Systems: 98, 2000, XP and Microsoft Office applications.

• Intermediate understanding of Networking concepts; LAN; WAN; TCP/IP; routers; switches; subnets; DMZ; Firewall.

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Job Location
Wall Street/Jersey City

Position Type
Permanent

Salary Range
TBD