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SSUSA Job #1118: DOCUMENTATION SPECIALIST

Job Description

Documentation Specialist 

 Job Summary

We are seeking an enthusiastic and detail-oriented Documentation Specialist to develop, manage, and maintain our client’s internal and client-facing documentation. The employee in this role will ensure the accuracy, accessibility, and security of company policies, procedures, knowledge, and resources. A primary responsibility of the Documentation Specialist is building and managing a structured internal resource library that centralizes critical company information. The Documentation Specialist will also support company-wide documentation initiatives—including presentations and content writing—while collaborating across departments to keep all materials current, relevant, and consistent.

 

Key Responsibilities

1. Documentation Creation & Management

• Develop and update internal and external documentation, including company policies, procedures, manuals, project summaries, reference materials, and knowledge bases.
• Maintain and organize our client’s internal documentation library, ensuring materials remain accurate, up to date, and aligned with industry standards.
• Manage access control to ensure documentation is securely stored and accessible only to authorized individuals.

2. Cross-Department Collaboration & Support

• Collaborate with a variety of departments, including Operations, Marketing, and Client Solutions, to gather information and validate content.
• Assist colleagues in creating, editing, and standardizing internal and external documentation, ensuring consistency and clarity of style and format.
• Support content writing for product sheets, presentations, blogs, newsletters, website content, user guides, and training materials.

3. Process Improvement & Compliance

• Identify opportunities to enhance and streamline documentation practices and training processes across the company.
• Ensure all documentation complies with industry regulations, internal policies, and best practices.
• Stay informed about relevant industry standards and regulatory requirements to maintain best-in-class documentation processes.

Qualifications and Skills

1. Education & Experience

• Bachelor’s degree in Communications, English, Technical Writing, Information Management, Business Administration, or a related field (or equivalent experience).

2. Technical Proficiency

• Proficiency in Microsoft Office Suite, document management software, and content collaboration tools.
• Experience with content management systems (CMS) and version control practices is a plus.

3. Core Competencies

• Writing & Communication: Demonstrated ability to create high-quality, clear, and concise documentation (writing samples required).
• Organizational Skills: Strong time management with attention to detail and accuracy, ensuring timely updates of key documents.
• Collaboration & Adaptability: Proven ability to work effectively with cross-functional teams, synthesize diverse inputs, and adapt to evolving needs.
• Analytical Thinking: Skilled in analyzing and distilling complex concepts into understandable, accessible documentation for diverse audiences.

 

Job Location
Edison, NJ

Position Type
Permanent

Salary Range
50k-70k